Frequently Asked Questions
Everything you need to know about your next timeless piece.
What materials are used in Tresor Jewelry pieces?
We use premium materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfort for sensitive skin.
How long does shipping take?
Standard shipping within the continental U.S. typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization standards.
Do you offer a warranty on your jewelry?
Yes, every Tresor Jewelry purchase includes a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, we recommend removing jewelry before swimming, showering, or applying lotions. Clean your pieces gently with a soft microfiber cloth and store them in a dry, airtight pouch.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.